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FAQs

How long will it take to get my order?

We are a small company working hard to make sure you you have the product within 5-7 business days. Our aim is to proceed orders asap! Delivery details will be provided in your confirmation email.

Where do you ship to?

At the moment we only ship within Scandinavia. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. If you are located outside Scandinavia, don't be discouraged! Send us an email and we will see what we can sort out for you!

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email (hello@thepepperquest.com) us directly and we’ll take you through the process. Please also make sure you take a look at our  Refund Policy.

What's your story? Why spices?

We love food, we love the discovery, flavor combinations and we want to learn, spread that knowledge and collaborate. We asked questions that no one could answer, so we had to go and find the answers ourselves. We love that it is a rediscovery of something very known to us all , yet has the possibility to teach us something completely new. We love what food brings to the table, the meeting, the ceremony, the bridging of cultures.

 

What restaurants uses your spices?

We are so proud to work closely with top restaurants in Scandinavia, focusing on quality and taste.

We recommend that you head over to Mattias Dahlgren and Rutabaga, Resturant AG, Frantzens, Warung, Nour, DoMa and many more if you like to bite into one of our peppercorns and spices. But hey, send us an email if you think your favorite restaurant should have our pepper.

Are your products organic?

We work closely with our small scale farmers who uses traditional methods when growing their pepper and spices, like organic compost and no usage of pesticides. The usage of pesticides directly affects the flavor of the product.
We have connected with our farmers directly, meaning no middle hand. But this also means that they run smaller farms with no organic certifications. As our business grows we will able to take the next steps towards certifications. Stay tuned!

What does it mean to run a holistic business?

Looking at something holistically requires you to see many perspectives. To realise that your product is interconnected with so much more, it is in itself a whole ecosystem. Connected to 100, maybe 10, 000 other processes. Working with our pepper holistically means that we look at the social, economic and environmental aspects that our business affects.  It means taking into consideration how our product effect the communities we work with, the planet we live on while maintaining a viable business.

We aim for co-existence between us, the farmers, our planet and our customers. 

What's so special with your sourcing?

Finding the source, is finding the answer. We quest for unique high quality pepper and spices. We work harvest based and single origin only, meaning we only sell pepper from farmers we know. Many times we have tasted and smelled a spice knowing that there are more more lines of inquiry before reaching the very origin of the spice and the people who are cultivating it. Our way of working is special because we actually go to the farmers and we don't stop questing until we found the best of the best.

Mostly it is curiosity, openness and intuition that leads you to the right path.

How do you find the farmers?

We research, always knowing that it's when we go local we actually meet the right people. We make sure to live, eat, listen, dream and drink with our farmers and partners. From here we can start to see where we have common ground so we can create a value based foundation that support both of our needs. It is also very important that the partners and farmers we work with are anchored within their communities, so that generative development and liveihoods can be supported by our collaboration.

 

Who is Elsa? Who is Adrian?

Elsa: Adrian is the sort of person that just by entering a room and you know it's going to be a great day. He's positive energy and solutions oriented mind is something I adore with him. Where others see obstacles he sees opportunities and is never too late to jump on the next adventure. He is truly a pilot navigating perfectly in kaos. He is the best partner in business and in life.

Adrian: Elsa is a rooted, humble, power house with the capacity to move mountains. She hears what others do not hear. She see what others do not see. Her way to make people feel safe, at home, as part of her family always amazes me. Her wisdom and warrior mindset is the glue that holds both me and this adventure together. 

 

If you could eat one dish for the rest of your life, what would you choose?

Adrian: The beautiful dish called Bo La-Lot. Listen to this: spiced minced beef, rolled in a pepper leaf, grilled to perfection, dipped in fish sauce. Perfect combo!


Elsa: Anything with Sichuan pepper and I'm happy! If I could add a dessert it would be sticky rice with fresh mango..


Make sure you check out our blog where we navigate through our favorite recipes, new taste pallets and of course the challenges that comes with it! 

Its a journey full of learnings. 

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